Best Texas AR Dealer Service Department? - Alfa Romeo 4C Forums
 
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post #1 of 5 (permalink) Old 04-20-2019, 10:25 AM Thread Starter
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Best Texas AR Dealer Service Department?

Hello Texas 4C (or other Alfa) owners. For those of you who have your car serviced at an Alfa dealer, I’m curious if there’s any consensus regarding which dealer in the state has the best service department. As I plan to keep my 4C long term, the after-sale customer experience is really important to me. I realize the term “best” in this case can be highly subjective, and that individual experiences may vary. Any recommendations based on experience are welcome, and thanks in advance to anyone who responds.
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post #2 of 5 (permalink) Old 04-21-2019, 12:36 PM
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I use Alfa Romeo of Fort Worth. They’ve taken good care of me, knock on wood.
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post #3 of 5 (permalink) Old 04-22-2019, 09:08 AM
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Where is Texas do you live? If you haven't noticed that Texas is a rather big state IMHO it is not worth to drive across the state just to get a little service done. Personally, I almost NEVER use the dealer. My local dealer is "expensive" and of average quality. They have done all of my bolt tighting, replaced a rear shock that died early on, and fixed a gas pedal sensor that died. All of the other work after the first year of ownership has been done at a local shop that I have trained to work on the car. They have replaced bushings, suspension, swaybars, custom built seat rails, and ALIGNMENTS. I would trust them to do almost anything, except the bolt tighting. I think most dealers that service more than 5 4Cs, would do fine on the bolt tighting.

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post #4 of 5 (permalink) Old 04-22-2019, 11:24 AM Thread Starter
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I’m in Austin, and have no problems with driving (when possible) to work with a service department that repeatedly displays the highest levels of transparency, competence and focus on customer experience.
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post #5 of 5 (permalink) Old 04-26-2019, 08:25 AM
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@Kanza - I'm in Houston and use NorthSide Imports (Near The Woodlands). They are a nice dealership, and have always been friendly to me. I have generally been happy with them, and will continue to use them for any warranty and bolt tightening services. I use my car on track, so things have been heavily modified which couldn't be done at the dealer and the race shop has far more experience in this type of setup. That said, I have gotten a bad alignment from them, and one other owner had a bad tire balance from them. I would have never noticed the alignment issue, until my race shop did the alignment and noted one side of the car was out of whack. Which got us talking about the track weekend a few weeks before, and I noted that I could get the power down turning left MUCH MUCH more than turning right. It was my lack of experience that I didn't put two and two together to identify that I might have an alignment issue due differences in driving. My race shop isn't cheap (but cheaper than dealership), but I trust them to work on most aspects of the car (except bolt tightening).

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EuroCompulsion V1 AIS | Pogea Silicone | Capristo Exhaust (Valved) |
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S111 Harness Bar | Technocaft T2S Seats | Schroth PROFI II 6-point |
OZ ALLEGGERITA 17/18 - Falken RT615K+ | OEM 18/19 - Pirelli PZero | XPEL Ultimate (Full)
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