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Discussion Starter · #41 ·
An update from Squadra:
“we will send you a new shock.
We do not have one at the moment and the investigation of the production batch and what the reason could be is still in proccess, I hope we get the final result today or tomorrow. Unfortunately every company is running just with 25-50% of the normal workload by the pandemic. It is very difficult to get somebody at the phone :(

So that’s positive...

There is more in the email, surrounding the analysis of the old shock... I just thought it was valuable for the community to see this part of the response unedited.

So now I will wait, and the 4c will be off the road, until the new shock arrives and is installed etc...

Cheers,
Andrew
 

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An update from Squadra:
“we will send you a new shock.
We do not have one at the moment and the investigation of the production batch and what the reason could be is still in proccess, I hope we get the final result today or tomorrow. Unfortunately every company is running just with 25-50% of the normal workload by the pandemic. It is very difficult to get somebody at the phone :(

So that’s positive...

There is more in the email, surrounding the analysis of the old shock... I just thought it was valuable for the community to see this part of the response unedited.

So now I will wait, and the 4c will be off the road, until the new shock arrives and is installed etc...

Cheers,
Andrew
This is the sort of response I was hoping for you, Andrew. Glad thinks are moving in the right direction.

I did a silly thing a few weeks ago and dropped my Le Mans while riding over a bed of leaves not realising there were a couple of branches hidden underneath. The idiotic things you do when desperate for a leak. The front wheel just stepped out and down we came. Only did clutch lever, foot peg/gear lever and blinker damage but it’ll be more months getting replacement bits. Ordered the parts straight away but no sign of them.

Stay patient. :)(y)
 

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Good to hear it's getting sorted. Andre is very helpful.

So I'm a suspension noob. I've got these coilovers coming (Corse+ black), how can I check the top hat is tight befor installing? What is the method/tools needed to tighten it up before I install? Want to make sure the same thing doesn't happen.
 

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This is the sort of response I was hoping for you, Andrew. Glad thinks are moving in the right direction.

I did a silly thing a few weeks ago and dropped my Le Mans while riding over a bed of leaves not realising there were a couple of branches hidden underneath. The idiotic things you do when desperate for a leak. The front wheel just stepped out and down we came. Only did clutch lever, foot peg/gear lever and blinker damage but it’ll be more months getting replacement bits. Ordered the parts straight away but no sign of them.

Stay patient. :)(y)
I had a 850 MG Le Mans you may remember so can sympathize.....did you have the case guards to save the precocious expensive parts from grinding on the ground? Ouch....at least it sounds like it was an easy dump and you weren't hurt. I had a similar drop with my old Yamaha TZ-350 road race bike. I was at Laguna Seca for the bike races and tooling around on the roads into the parking lot. Was on soft dirt and as I turned the front end washed out so put my foot down but with the road race position clip-ons and bent over, it was hard to keep it upright so it did a gentle topple. No damage other than to my pride as this was in front of a bunch of other bike riders :rolleyes:
 

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I had a 850 MG Le Mans you may remember so can sympathize.....did you have the case guards to save the precocious expensive parts from grinding on the ground? Ouch....at least it sounds like it was an easy dump and you weren't hurt. I had a similar drop with my old Yamaha TZ-350 road race bike. I was at Laguna Seca for the bike races and tooling around on the roads into the parking lot. Was on soft dirt and as I turned the front end washed out so put my foot down but with the road race position clip-ons and bent over, it was hard to keep it upright so it did a gentle topple. No damage other than to my pride as this was in front of a bunch of other bike riders :rolleyes:
Yes, Bob, so no shattered spark plug and spark plug cap. Lifting it was a good spectator sport. As cars went by they must have thought to themselves that looks like good fun, we’ll let him enjoy himself. Fuel spilling out onto a hot engine with me trying to get a purchase to lift the bloody thing was definitely not fun.
 

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This has been on my mind ever since this was posttrying to figure out how the heck the top mount of the coilover rotationally unwound itself enough to create a lack of tolerance and adequate torque between the top mount and the upper perch. I have run these coilovers for about 23K miles without problems. Unless the coilover truly came from the factory not torqued down....

Could a possibility be that when the installer or owner upon install mistakingly spun the upper mount vs the rebound adjuster while setting rebound setting? Then upon realizing that spinning the upper mount was not the way you adjusted the rebound, installer didnt torque the upper mount back down enough? i can see how that MAY potentially happen, not necessarily saying is what happened. And again, unless the coilover truly came from the factorydefective not adequately torqued down....

to the person installing these soon, just make sure to follow the directions and ask questions when in doubt. 🙂

 

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Discussion Starter · #47 ·
I’ve been wracking my brains on how it happened too... my car was the 2nd set of these shocks that the workshop installed, after the mechanic installed them on his own 4c... thus I can’t see the mechanic making that sort of mistake or error...

very strange...

anyways check that you can see the adjuster in as per the photo and that will give you a good idea... it should be visible in the top mount...

cheers,
AP
 

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Discussion Starter · #48 ·
Firstly an update:
Andre is unable to provide an eta when the goodwill replacement shock will be shipped.

From squadra:
“Please note that it is goodwill replacement. Under normal condition it is not possible that the head can loosen by normal use. In the production the head will be mounted manually with screw glue ("Loctite") and the head will be screwed with 40 N m. Because there is no force on the strut in the spin direction, it is impossible that the "screw" can loose. It is still a riddle what happened after we delivered the strut to TMC.”

Current situation from my side:
I am now stuck with a vehicle costing me money and unusable for an indefinite period.

I am considering all of my options, as whilst I love the 4c, having it sit there isn’t good for it nor me.

To be very clear...

I hadn’t touched the shocks, rebound, height or anything else myself on these shocks... until the failure. I don’t know how this occurred...

The only people who adjusted the height or the rebound were the original mechanic/workshop. I asked for the rebound to be backed off in the first month of ownership.

Really disappointed in the workshop’s response and lack of support in this matter... given the huge $ charged me... I should have received gold level service.

Thankfully squadra is helping out with a goodwill replacement... but it’s a very very costly and scary failure of the shock.

Ap
 

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Firstly an update:
Andre is unable to provide an eta when the goodwill replacement shock will be shipped.

From squadra:
“Please note that it is goodwill replacement. Under normal condition it is not possible that the head can loosen by normal use. In the production the head will be mounted manually with screw glue ("Loctite") and the head will be screwed with 40 N m. Because there is no force on the strut in the spin direction, it is impossible that the "screw" can loose. It is still a riddle what happened after we delivered the strut to TMC.”

Current situation from my side:
I am now stuck with a vehicle costing me money and unusable for an indefinite period.

I am considering all of my options, as whilst I love the 4c, having it sit there isn’t good for it nor me.

To be very clear...

I hadn’t touched the shocks, rebound, height or anything else myself on these shocks... until the failure. I don’t know how this occurred...

The only people who adjusted the height or the rebound were the original mechanic/workshop. I asked for the rebound to be backed off in the first month of ownership.

Really disappointed in the workshop’s response and lack of support in this matter... given the huge $ charged me... I should have received gold level service.

Thankfully squadra is helping out with a goodwill replacement... but it’s a very very costly and scary failure of the shock.

Ap
A great advertisement for Squadra, Andrew. Don’t despair. It’ll all come good in time. I’ve been waiting on parts from Europe for both my 4C and Guzzi; over 4 months for the 4C and 1 month for the Guzzi- the Guzzi parts are preventing use of the bike too, not so the 4C. The place seems to be in a mess. You just need to be patient. Have a read of the fun we are having on our drives and remember this could be you again shortly. Your Bella is worth the wait. Cheers my friend.
 

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Really disappointed in the workshop’s response and lack of support in this matter... given the huge $ charged me... I should have received gold level service.
Mate I know workshop you are referring too and personally will never take my baby there.
Expensive is an understatement and back up support leaves you wondering.
Good luck to getting resolved ASAP
 

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Discussion Starter · #51 ·
Just an update.. no further communication from Squadra... no eta... 4c still out of action...
 

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Discussion Starter · #53 ·
If anyone has any rear shocks available, please drop me a line... I’m keen to get the 4c back on the road...
 

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Got also no answer from rims ( 2 weeks ago)..... :(
I received a notification that Stein Dinse, a German parts company specialising in Ducati and Moto Guzzi, were closing up shop for a while due to Covid. Online shop still open. Just saying they might be in a similar situation. I'd be making contact with them regardless.
 

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Discussion Starter · #58 ·
Unfortunately my 4wd is in for repairs, and the goodwill gesture replacement isn’t anywhere to be seen.

So I’m forced to use the 4c... or rent a car... can’t afford the rental. Hopefully this doesn’t go to pot...
 

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Unfortunately my 4wd is in for repairs, and the goodwill gesture replacement isn’t anywhere to be seen.

So I’m forced to use the 4c... or rent a car... can’t afford the rental. Hopefully this doesn’t go to pot...
Hey Andrew, were you in Sydney just after Easter? I spotted a grey Landrover Discovery with license plate acp and ending in 78. Actually I flew past it in the left-hand lane while in my Giulietta last Friday on the M1. Based on past experience I didn’t immediately think it was you...Just a little too sedate to be.
 
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